At Sarz Jewellery, we carefully inspect each piece before shipping to ensure it reaches you in perfect condition just as you deserve✦
Since jewellery is considered a personal-use item, exchanges and returns are only accepted if the product is defective or damaged
You must report the issue within 24 hours of receiving your order, and we will gladly resolve it for you, You can choose between a replacement or a store credit code of the same value to shop again as you wish
✦Return Conditions✦
.A clear photo showing the defect or damage must be provided ✧
.The item must be returned in its original packaging and show no signs of wear ✧
.Shipping costs are covered by the customer ✧
.Sarz Jewellery reserves the right to decline a return if the item does not meet the stated conditions or shows misuse ✧
.Store credit codes are non-refundable, cannot be exchanged for cash, and expire one year from the date of activation ✧
✦How to Request a Return✦
.Please contact us via email at [email protected] or WhatsApp at 0559633751, and we’ll be happy to assist you and provide a suitable solution